Description
The Rent & Entitlement Specialist is responsible for managing all phases of the rent process for 290 units throughout six buildings, widely located in Hamilton & Washington Heights in Upper Manhattan. From initial rent application, eligibility and leasing, to rent billing, collection and compliance, the Rent & Entitlement Specialist will be part of a BHC's expanding Housing team that seeks to provide each individual tenant and family resident the best opportunity to maintain housing stability within a caring and supportive community. Briefly, the Rent & Entitlement Specialist's main set of responsibilities will be in the following areas (for a detailed job description, go to Broadway Housing Communities' website at www.broadwayhousing.org

Responsibilities:
Project Program Management & Compliance:

• Ensure all apartments are fully rented-up and operated in a clean and lawful manner,
• Ensure tenant applicants are eligible to rent an apartment based on the Project Program requirements,
• Participate in intake interviews with prospective tenants and adhere to BHC's Tenant Selection Plan,
• Maintain and prepare all tenant files for review, audit and inspection by Project Program supervisory auditors and inspectors,

Leasing, Rent Collection & Compliance:

• Administer, complete and track initial lease, subsidies and lease renewals,
• Coordinate month to month rent collection operations,
• Enforce tenant lease compliance with regard to rent payment, lease terms, riders and "House Rules,"
• Maintain accurate and comprehensive property management files,
• Liaison with attorneys on all tenant legal proceedings, including non-payment, holdover, stipulations,
• Draft legal documents including Three or Five Day notices,
• Ensure legal compliance with eviction protocols, when necessary,
• Represent BHC as landlord in court proceedings.

Tenant Services and Entitlement Management:

• Conduct annual tenant recertification and income reviews,
• Monitor changes in tenant's status that might affect their rental subsidy,
• Assist tenants in securing rental entitlements and subsidies,
• Meet with tenants to address rent related issues,
• Assist tenant in arrears with various relief strategies, including payment plans, etc.,
• Collaborate with social services on tenants' rent issues,
• Work collaboratively with social service staff to troubleshoot rent issues and lease compliance,
• Participate in quarterly meetings with CUCS social work staff,
• Develop effective strategies for addressing and solving tenant issues,
• Coordinate apartment inspections by various City and Program Agencies.

Reporting

• Maintain accurate income, rent and renewal information in various databases
• Prepare reports on tenant issues including arrears, reason for arrears, current court status, vacancies, etc.
• Aid in the preparation of DHS and HUD required reports, collecting narrative and statistical data,
• Interface with City, State and Federal agencies to provide required housing documentation and assure compliance.

Qualifications:
Three years experience working in the field of property management or affordable housing. Familiarity with rent processing, rental programs, supportive housing program, accounting, and/or banking is necessary. The applicant must supply references attesting to the three years experience.

Preferred:
Superior organizational, analytical, interpersonal and customer relations skills; ability to work with diverse populations; ability to work independently and as part of a team; ability to handle multiple high priority tasks simultaneously; BILINGUAL in both spoken and written languages of English & Spanish a must.

Proficiency with Windows based business programs such as Microsoft Office suite; Strong proficiency with creating and maintaining spreadsheets & databases.

Please email resume and cover letter to: mpalma@broadwayhousing.org

Broadway Housing Communities, Inc. is an Equal Opportunity Employer